Privacy Policy
Last updated: October 24, 2025
At Insta Charge (operated by Insta Charge Ltd.), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our mobile application, or use our charging services.
Information We Collect
We collect information you provide directly and information automatically collected when you use our services. Examples include:
Information you provide directly:
- Account or profile details (name, email address, phone number, password)
- Payment and billing information when you make purchases or payments
- Communications you send to us (support requests, feedback, surveys)
- Marketing preferences and newsletter sign-ups
Information collected automatically:
- Usage data (how you interact with our website, app, and services)
- Location information is collected when you use location-enabled features to find charging stations
- Device information (device type, operating system, app version, browser)
- Log data (IP address, timestamps, pages or screens viewed, crash reports)
How We Use Your Information
- Provide, operate, maintain, and improve our products and services
- Process transactions, billings, and refunds
- Send transactional messages (receipts, updates, security notices)
- Respond to your inquiries and provide customer support
- Personalize content, recommendations, and in-app experiences
- Send marketing communications where permitted, and manage your preferences
- Analyze trends, monitor usage, and perform business analytics
- Detect, investigate, and prevent fraudulent or illegal activity
- Comply with legal obligations
Information Sharing and Disclosure
We may share information with:
- Service providers and vendors who perform services on our behalf (payment processors, hosting providers, analytics providers, customer support systems)
- Business partners (e.g., venue operators hosting our charging stations): typically in aggregated or anonymized form unless otherwise necessary
- Legal and safety: when required by law, to respond to legal process, or to protect rights, property, or safety
- Corporate transactions: in connection with a merger, acquisition, financing, or sale of assets (we will notify affected users where required)
- With your consent or at your direction
We do not sell your personal information for direct monetary consideration.
Data Retention
We retain personal information for as long as necessary to provide our services, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary by data type and business need.
Your Rights
Depending on your jurisdiction, you may have rights concerning your personal information, such as:
- Accessing the personal information we hold about you
- Requesting correction or updating inaccurate information
- Requesting the deletion of your personal information
- Objecting to or restricting certain processing activities
- Withdrawing consent (where processing is based on consent)
- Requesting a portable copy of your information in a structured, commonly used format
To exercise these rights, contact us using the details in the Contact Us section. We may need to verify your identity before fulfilling requests.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect usage information and improve your experience. Cookies may be essential (required for core functionality), analytic (to understand usage), or advertising/targeting (to deliver relevant offers).
You can set your browser to refuse cookies or alert you when cookies are being used, but some features of our services may not work if cookies are disabled.
Children’s Privacy
Our services are not intended for children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children below that age. If you believe we have collected such information, please contact us so we can delete it.
Security
We employ reasonable administrative, technical, and physical safeguards intended to protect your information. However, no system is completely secure; absolute security cannot be guaranteed. If we become aware of a breach affecting your personal information, we will follow applicable legal requirements for notification.
International Transfers
If you are located outside the country where our servers are located, your information may be transferred to and processed in other countries. We will take reasonable steps to ensure an adequate level of protection for such transfers, consistent with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally. When we do, we will revise the Last updated date above and, where required, provide notice of material changes. Please review this page periodically.
Contact Us
If you have questions, requests, or concerns about this Privacy Policy, please contact:
By email: info@instacharge.com
By post: Insta Charge Ltd., 45 Volt Street, Suite 12, Manchester M1 2AB, United Kingdom
Note: This Privacy Policy is provided for informational purposes only and does not constitute legal advice. For compliance tailored to your business and jurisdiction (for example, GDPR, CCPA, or other applicable laws), consider consulting legal counsel.